PacteraEDGE OneForma COVID-19 Symptom Tracker Privacy Policy

By accessing the COVID-19 Symptom Tracker web application you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information for non-profit, research purposes.

Data Collected:

We do not collect personal identifiable information from you.
We ask you to create an anonymized username and password so you can log into the system.
We ask you to share some demographic information such as your age range, gender you identify with and city level location data.

Health data and other protected classification characteristics: 

Through our Service, you may choose to submit health related information about yourself, such as information about your current health, pre-existing conditions and symptoms (including your body temperature). You may also submit your COVID-19 test status and details of any treatment, whether you are a healthcare worker and your use of protective equipment, and visits to hospital or clinics.  

We collect and process this data to share it with international non-commercial research initiatives for the following purposes:

• To better understand symptoms of COVID-19 • To track the spread of COVID-19 • To advance scientific research into the links between patient's health and their response to infection by COVID-19


 Sharing of Personal Data

Third party processors: We use third parties to process some of your Personal Data on our behalf, for example security and fraud prevention providers, hosting and other technology and communications providers, analytics providers, and staff augmentation and contract personnel. When we allow them access to your data, we do not permit them to use it for their own purposes. We have in place with each processor a contract that requires them only to process the data on our instructions and to take proper care in using it. 

Research Partners and Other Third Parties: 

Research Partners: The purpose of our Services is to understand and prevent the spread of COVID-19. In order to do this, we may share data with people doing health research, for example, people working in:

• Hospitals • Clinics • Universities • Health charities • Other research institutions


Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.

We are unable today to set any particular time limit on the storage of your sensitive personal data, but we will keep it under regular review and ensure that it is not kept longer than is necessary. By way of example, we currently collect your name so that we are able to pass this on to health care professionals if it is necessary to protect your vital interests or the vital interests of another person. Once this is no longer required, we will delete all names from our records. In contrast, data about the spread of the virus is likely to be extremely valuable for researchers studying both this virus and in understanding epidemic spread for the future. We are likely, therefore, to retain this information for much longer

In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or is otherwise required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally. 

Your rights

California Resident Rights

California privacy law requires us to provide the following information, even though we do not sell your data: 

If you are a California resident, you have the rights outlined in this section under the California Consumer Privacy Act (“CCPA”). Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at 


You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. We will provide you with the following information:

• The categories of Personal Data that we have collected about you. • The categories of sources from which that Personal Data was collected. • The business or commercial purpose for collecting or selling your Personal Data. • The categories of third parties with whom we have shared your Personal Data. • The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient.


You have the right to request that we delete the Personal Data that we have collected from you. 

Exercising Your Rights

To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following methods:



Email us at: [email protected]

Personal Data Sales 

We do not sell your Personal Data. 

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. 

Other State Law Privacy Rights

California Resident Rights

We will not provide your Personal Data to third parties for such third parties’ direct marketing purposes; 

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites.  Our Services do not support DO Not Track requests at this time. To find out more about “Do Not Track,” you can visit 

Nevada Resident Rights

Nevada law requires the following wording even though we do not sell your data: If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name. We do not sell your Personal Data as defined in Nevada Revised Statutes Chapter 603A.

European Union Data Subject Rights

EU Residents

You may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.  

For this section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information relating to an identifiable person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure.  Pactera EDGE will be the controller of your Personal Data processed in connection with the Services.

If there are any conflicts between this this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict.  If you have any questions about this section or whether any of the following applies to you, please contact us at [email protected] .  

Personal Data Use and Processing Grounds

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent and our “legitimate interests” or the legitimate interest of others, as further described below.

Legitimate Interests: Our legal basis for processing your Personal Identifiers is our legitimate interest in providing you the Services and developing, improving, marketing and running the Services. 

Consent:   In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data.  When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection. Specifically, we process the category of Health Data and Other Protected Classifications based on your consent. Because of the tight regulatory requirements placed on us, we need your consent to process data about your health, which means that if you do not consent (or withdraw your consent), we cannot allow you to use the app. This is not meant unkindly, we are simply not able to provide you with the service without your consent.

If you wish us to stop processing Health Data and Other Protected Classifications, you may withdraw your consent at any time by emailing us at [email protected]. When you withdraw your consent, we will delete all Health Data and Other Protected Classifications we hold about you.

Other Processing Grounds:  From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

EU Data Subject Rights

Under the GDPR you have a number of important rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.  In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.  

• Access:  You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging on to your account. • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. 

• Erasure: You can request that we erase some or all of your Personal Data from our systems.   • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.  • Portability:  You can ask for a copy of your Personal Data in a machine-readable format.  You can also request that we transmit the data to another controller where technically feasible.  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.  • Restriction of Processing:  You can ask us to restrict further processing of your Personal Data.

If you would like to exercise any of those rights, please email, call or write to our data protection officer using the contact details given below.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

Transfers of Personal Data

The Services are hosted and operated in the in the United States (“U.S.”) through Pactera EDGE and its service providers and the third parties with whom we share information (see the Sharing of Personal Data section above), and laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge and agree that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Pactera EDGE and third parties (as disclosed in this Privacy Policy) in the U.S. and will be hosted on U.S. servers, and you authorize Pactera EDGE to transfer, store and process your information to and in the U.S., and possibly other countries.  

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the website. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

About us

Our address is: 14980 NE 31st Way Suite 100 Redmond, WA 98052

Data Protection Officer: [email protected]